Route Manager – Birmingham

As a Fortune 200 company we are the leading provider of comprehensive waste and environmental services in North America. At Waste Management, green is more than just the color of our trucks and containers, it is a daily reminder to our over 50,000 employees across the US and Canada of the important role each of us plays as stewards of the environment. We have a deep commitment to making a difference for the environment, for communities and for people. We are strongly committed to a foundation of financial strength, operating excellence and professionalism.

Currently, Waste Management has a Route Manager Opportunity available at it's Birmingham, AL, Location. The Route Manager manages collection routes and driver/laborer performance on a daily basis.


Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs with Maintenance team.
  
• Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.
  
• Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
  
• Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60 hour rule).
  
• Reviews weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.
  
• Sets and monitors productivity, service, and safety targets for each route and driver.
  
• Assists with data collection and reporting required for incentive pay programs.
  
• Promotes a union free atmosphere and where appropriate, establishes collaborative relations with unions.
  
• Works with functional groups to resolve employee relations and labor relations issues.
  
• Acquires and coordinates temporary workers assigned to assist drivers on routes.
  
• Ensures that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.
  
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
  
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
  
• Establishes and maintains a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.
  
• Documents problem fixes and provides instructions to dispatch/service should problems recur.
  
• Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.
  
• Notifies customer service of delivery days for specific areas.
  
• Ensures set-up errors and missed pickups are reported and resolved.
  
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
  
• Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.
  
  This job has supervisory duties.
  
  Qualifications:
  The requirements listed below are representative of the qualifications necessary to perform the job.
  
  
  A. Education and Experience
  
  Required: Associate’s Degree, or equivalent experience, and zero to three years previous experience in transportation, logistics, or solid waste operations.
  
  Preferred: Bachelor’s Degree, or equivalent experience, and zero to three years previous experience in transportation, logistics, or solid waste operations.
  
  When you work with an industry leader, you come to expect more. At Waste Management, we’re proud to offer the best pathways for you to achieve career satisfaction, as well as compensation and benefits that live up to your standards. At Waste Management, each eligible employee receives a comprehensive benefits package that includes: Health, Family, Financial & Professional Development. Waste Management is an equal opportunity employer. Please visit for additional information.
  
  DID YOU KNOW!
  *WM recycles enough paper to save more than 41 million trees.
  *WM generates enough green energy to power more than a million homes.
  *WM landfills provide more than 17,000 acres of protected wildlife habitat.
  
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